Upgrade Work

31. At the initial inspection or, in the case of electrical wiring cover where we have deemed that an initial inspection was not required, the first time we attend your property, we may identify upgrade work required to bring your system up to our standards for contract cover. Any upgrade work performed by us will be chargeable.

32. If you decline to undertake the upgrade work identified by our engineers in accordance with clause 31, we will either exclude the relevant system parts from your cover until the upgrade work has been completed, to our satisfaction, or we will cancel the agreement.

33. Any repairs required as a consequence of these excluded system parts, will be chargeable.

General Exclusions and Limitations

34. This agreement only covers properties owned and occupied by the person taking out the agreement, unless otherwise agreed by us in writing.

35. This agreement does not cover properties occupied by tenants.

36. If we replace any parts, we retain the option to do so using parts of a similar or standard specification.

37. Any costs associated with changes required to ensure your system complies with current legislation and industry standards will not be covered by this agreement.

38. We do not cover the cost of repairs required due to system design faults or manufacturer design faults.

39. We will not cover the cost of repairs that are required as a consequence of your own, or a third party’s misuse, wilful damage, negligence or poor workmanship.

40. This agreement does not cover the cost of repairs required as a consequence of damage by vermin.

41. We do not cover the cost of faults caused by changes, loss or fluctuation to utility supplies (electricity, gas or water), floods, storms, freezing, lightning, explosion, subsidence, or any other structural changes.

42. When undertaking repairs, we reserve the right to charge for work required to gain access to your system if it is built into the fabric of your building. This includes, but is not limited to, pipes buried in walls or floors.

43. The cost of redecoration and replacement or repair of any floor coverings or fixtures and fittings is not covered by this agreement.

44. We reserve the right to charge for or decline to perform work required to remove asbestos.

45. We reserve the right to decline to perform work in areas which, in our sole opinion, are unsafe, including but not limited to unfloored loft areas.

46. It is your responsibility to cancel any similar service and/or maintenance cover which you may have with an alternative provider.

Gas Cover Exclusions and Limitations

47. Clauses 48 to 61 (inclusive) are only applicable to central heating system cover, and boiler and controls cover.

48. LPG, oil, electrical or under-floor heating systems are excluded from this agreement.

49. This agreement covers one boiler per domestic property. Properties with more than one boiler will require additional cover.

50. This agreement excludes all commercial rated boilers or boilers used in commercial premises.

51. The heat input capacity of the boilers we cover is limited to a maximum of 70kW.

52. Restricted availability of spare parts may mean it is not always possible to repair a particular fault. If we are unable to reasonably source spare parts, we will replace your boiler with one of a similar specification, providing your boiler is less than seven years old. For boilers that are more than seven years old, you will be eligible for a 10% discount off the cost of a replacement boiler, if you choose us to perform the work.

53. If spare parts are available but, in our opinion, the cost of carrying out a repair to your boiler is more than the cost of providing a replacement, we reserve the right to replace your boiler with one of a similar specification.

54. This agreement does not cover the cost of repairs required as a consequence of sludge or limescale.

55. This agreement does not cover the cost of system flushes to remove sludge, limescale and other waste from your system. Any system flush work performed by us will be chargeable.

56. We reserve the right to charge for work required to rectify blockages, or removal of airlocks.

57. In the case of central heating system cover, this agreement covers standard panel radiators. If you have any other radiator type, including but not limited to designer radiators, column radiators, cast iron radiators and towel rails, where repairs or replacements are necessary, we will replace them with standard panel radiators of an equivalent output, unless you pay the incremental cost of a suitable alternative to your specification.

58. This agreement only covers the cost of repairing copper and approved plastic pipe-work. It does not cover the cost of replacing pipe-work.

59. This agreement does not cover the cost of repairing or replacing flues that are not part of the boiler.

60. Gas cover for systems we deem to be non-standard may attract an additional charge. Non-standard systems will be identified by our engineers whilst attending your property, in which case, we will confirm any additional charges which may apply. Non-standard systems include, but are not restricted to, Powermax boilers, warm air systems, Gledhill thermal stores and unvented hot water cylinders.

61. Any baffle replacements (where necessary) on Powermax boilers (where applicable) will be fully chargeable.