“agreement”: the application you have either signed or agreed on the telephone or confirmed online, together with these terms and conditions and the cover letter received with these terms and conditions.
“boiler and controls”: comprises (where applicable) the boiler and all components within the boiler casing, on/off programmer and timer, room thermostats and cylinder thermostat.
“boiler and controls cover”: comprises an annual service of your boiler, an annual inspection of your central heating system, and fault and breakdown cover for your boiler and controls, subject to the applicable exclusions and limitations set out in this agreement.
“central heating system”: comprises (where applicable) the boiler and all components within the boiler casing, water circulating pumps and interlocks, hot water flow and return lines (pipe work), radiators, temperature regulating valves (TRVs), hot water cylinder, expansion tank, on/off programmer and timer, room thermostats, cylinder thermostat, system bypass valve, zone valves and zone switches.
“central heating system cover”: comprises an annual service of your boiler, an annual inspection of your central heating system, and fault and breakdown cover for your central heating system, subject to the applicable exclusions and limitations set out in this agreement.
“contract year”: means, in the case of the first contract year, the 12 month period commencing on your cover start date and for all subsequent contract years, the 12 month period commencing on your cover renewal date.
“cover renewal date”: the date which is one calendar year after your cover start date, and subsequent anniversaries thereof.
“cover start date”: the date your central heating cover (if you have selected central heating cover), or boiler and controls cover (if you have selected boiler and controls cover) or electrical wiring cover (if you have selected electrical wiring cover), commences, which is 14 days after we accept your application, subject to receipt of payment.
“electrical wiring cover”: comprises an initial inspection (where deemed necessary) of your fixed electrical wiring system, an inspection of your fixed electrical wiring system planned for every five years thereafter, and fault and breakdown cover for your fixed electrical wiring system, subject to the applicable exclusions and limitations set out in this agreement.
“fixed electrical wiring system”: comprises wiring, light switches, light fittings, wall sockets, fuse boxes and circuit breakers inside the home and inside outbuildings (where correctly installed).
“gas cover”: means central heating system cover and/or boiler and controls cover.
“initial inspection”: means, in the case of gas cover only, the first annual inspection of your boiler and central heating system, which will be carried out during the first year of your agreement.
“our”: belonging to SSE Home Services Limited.
“pre-existing fault or system deficiency”: a fault or system deficiency which, in our reasonable opinion, existed prior to the cover start date.
“property”: the property where the central heating system, boiler and controls or fixed electrical wiring system is situated.
“system”: the central heating system (if you have selected the central heating system cover), or the boiler and controls (if you have selected the boiler and controls cover), or the fixed electrical wiring system (if you have selected electrical wiring cover).
“we” and “us”: SSE Home Services Limited and/or our permitted successor and assignees.
“you”: you, the customer with whom we have entered into this agreement.
“your”: belonging to you.