Terms and conditions

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Scope of Cover

1. These terms and conditions apply to the service and maintenance agreement provided by SSE Home Services Limited.

2. Subject to the provisions of this agreement, this agreement covers the cost of all parts and labour (including VAT) associated with repairs required to maintain your system in working order. The repairs covered by the agreement will be determined by the type and level of service you have chosen.

3. The types and levels of service offered are:

(a) gas central heating system cover; or
(b) gas boiler and controls cover; and/or
(c) electrical wiring cover.

4. There are no limits to the number of call-outs you may have during the course of this agreement.

5. Unless specifically stated otherwise, clauses in these terms and conditions are applicable to all types and levels of cover.

Scope of Gas Cover

6. Clauses 7 to 12 (inclusive) are only applicable to central heating system cover and boiler and controls cover.

7. This agreement is applicable to boilers and circulating warm air units running on natural gas.

8. We will carry out an annual service of your boiler (subject to manufacturers’ recommendations) and an annual inspection of your boiler and central heating system.

9. We will advise you whether we can provide fault and breakdown cover either during or shortly after our initial inspection.

10. Some boiler make and model limitations apply. You will be advised of any such limitations either at our initial inspection or any subsequent annual inspection. Only systems which comply with the relevant British Standards will be covered.

11. We do not apply system age limitations provided spare parts are still available.

12. SSE Home Services Limited is registered on the Gas Safe RegisterTM and we will maintain your system using Gas Safe RegisterTM engineers.

Scope of Electrical Wiring Cover

13. Clauses 14 to 17 (inclusive) are only applicable to electrical wiring cover.

14. Where deemed necessary, we will carry out an initial inspection of your fixed electrical wiring system to confirm suitability for contract cover.

15. Where an initial inspection is not deemed necessary, subject to Clause 28, your system will be considered suitable for electrical wiring cover. We will advise you whether we can provide fault and breakdown cover either during or shortly after our initial inspection.

16. We plan to carry out subsequent inspections of your fixed electrical wiring system every five years.

17. We will maintain your fixed electrical wiring system using fully qualified electricians.

Appointments

18. Inspection visits and annual service visits (where applicable), will be carried out on an agreed date during normal working hours.

19. Breakdown calls will be treated as a priority.

20. If we agree the breakdown is an emergency, we will use our reasonable endeavours to respond to it at all times, including at weekends and on public holidays.

21. If for any reason you will not be available for an agreed appointment time, you should contact us at the earliest opportunity to agree an alternative appointment.

22. We reserve the right to charge you for costs incurred where we attend your property at an agreed appointment time, but are either unable to gain access to your property or you decline our visit.

Start Date and Payment

23. Cover will start 14 days after we accept your application, subject to receipt of payment. Any repairs required during this 14 day cooling off notice period will be chargeable and are not covered under the terms of this agreement.

24. Payment must be made monthly by direct debit or as a single payment in advance of your cover start date.

25. After your 14 day cooling off notice period, subject to the clauses 26 to 28 (inclusive), we will provide you with fault and breakdown cover.

26. In the case of gas cover, in the period between the cover start date and us carrying out an initial inspection, we reserve the right to charge you for any repairs due to a pre-existing fault or system deficiency.

27. In the case of electrical wiring cover where we have deemed it necessary to carry out an initial inspection, in the period between the cover start date and us carrying out an initial inspection, we reserve the right to charge you for any repairs due to a pre-existing fault or system deficiency.

28. In the case of electrical wiring cover where we have deemed it not necessary to carry out an initial inspection, we reserve the right to charge you for any repairs which are due to a pre-existing fault or system deficiency.

Renewal

29. We will provide you with notice of your cover renewal date and the cost of renewal.

30. Unless either party cancels your agreement, we will continue to provide you with cover.

Definitions

“agreement”: the application you have either signed or agreed on the telephone or confirmed online, together with these terms and conditions and the cover letter received with these terms and conditions.

“boiler and controls”: comprises (where applicable) the boiler and all components within the boiler casing, on/off programmer and timer, room thermostats and cylinder thermostat.

“boiler and controls cover”: comprises an annual service of your boiler, an annual inspection of your central heating system, and fault and breakdown cover for your boiler and controls, subject to the applicable exclusions and limitations set out in this agreement.

“central heating system”: comprises (where applicable) the boiler and all components within the boiler casing, water circulating pumps and interlocks, hot water flow and return lines (pipe work), radiators, temperature regulating valves (TRVs), hot water cylinder, expansion tank, on/off programmer and timer, room thermostats, cylinder thermostat, system bypass valve, zone valves and zone switches.

“central heating system cover”: comprises an annual service of your boiler, an annual inspection of your central heating system, and fault and breakdown cover for your central heating system, subject to the applicable exclusions and limitations set out in this agreement.

“contract year”: means, in the case of the first contract year, the 12 month period commencing on your cover start date and for all subsequent contract years, the 12 month period commencing on your cover renewal date.

“cover renewal date”: the date which is one calendar year after your cover start date, and subsequent anniversaries thereof.

“cover start date”: the date your central heating cover (if you have selected central heating cover), or boiler and controls cover (if you have selected boiler and controls cover) or electrical wiring cover (if you have selected electrical wiring cover), commences, which is 14 days after we accept your application, subject to receipt of payment.

“electrical wiring cover”: comprises an initial inspection (where deemed necessary) of your fixed electrical wiring system, an inspection of your fixed electrical wiring system planned for every five years thereafter, and fault and breakdown cover for your fixed electrical wiring system, subject to the applicable exclusions and limitations set out in this agreement.

“fixed electrical wiring system”: comprises wiring, light switches, light fittings, wall sockets, fuse boxes and circuit breakers inside the home and inside outbuildings (where correctly installed).

“gas cover”: means central heating system cover and/or boiler and controls cover.

“initial inspection”: means, in the case of gas cover only, the first annual inspection of your boiler and central heating system, which will be carried out during the first year of your agreement.

“our”: belonging to SSE Home Services Limited.

“pre-existing fault or system deficiency”: a fault or system deficiency which, in our reasonable opinion, existed prior to the cover start date.

“property”: the property where the central heating system, boiler and controls or fixed electrical wiring system is situated.

“system”: the central heating system (if you have selected the central heating system cover), or the boiler and controls (if you have selected the boiler and controls cover), or the fixed electrical wiring system (if you have selected electrical wiring cover).

“we” and “us”: SSE Home Services Limited and/or our permitted successor and assignees.

“you”: you, the customer with whom we have entered into this agreement.

“your”: belonging to you.