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Frequently asked questions
How do I sign up to gas boiler and central heating and/or electrical wiring protection?
Who can apply for maintenance and protection for gas boiler / central heating / electrical wiring?
Can I join shield if Scottish Hydro Electric / Southern Electric / SWALEC doesn't supply my electricity or gas?
How can I pay for my maintenance and protection?
What services does my maintenance and protection offer?
What will happen when I take out the cover?
What do I do if my system breaks down and how quickly will you respond?
What if you cannot get spare parts for my boiler and/or central heating system components?
Why is maintenance and protection not available for all boilers?
Are there any hidden costs?
Why are our maintenance and protection policies different from the rest?
What if I have a maintenance and protection policy with another supplier? Can I change?
What if I rent out my property to tenants?