Installation Services Frequently Asked Questions

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Gas installations

What benefits will a new boiler or central heating system give me?
What are the indications that my boiler / central heating system may need replacing?
What boilers do you use?
What is a combination boiler (Combi Boiler)?
What is a condensing boiler?
Will a new boiler save me money?
Why do my radiators have cold spots?
What does powerflushing mean?
Why is my boiler making a noise?
How much does it cost to have a new boiler or central heating system?
Will I have a guarantee?
Who will carry out the work?
What will be the standard of workmanship?
How can I pay for a new boiler/system?
How long (if I accept your quotation) will it be before the work can be carried out?
If I decide to go ahead how much disruption should I expect?

What guarantee do you give with your work?

All new wiring work installed by Southern Electric Contracting, SWALEC Contracting or our approved contractors is guaranteed for 10 years.

Electrical installations

Do I have to pay anything or is it really a free inspection?
How long will the inspection take?
Can you change or upgrade my old fuse box for free?
What's the 'normal cost' of replacing a fuse box?
How long (if I accept your quotation) will it be before the work can be carried out?
Do you supply your own electricians or are they sub-contracted?
What guarantee do you give with your work?
Will the engineer or representative need to go into the loft, under carpets, floors, and what do I need to prepare for him.
Have you got prices for your products or services?
What terms and ways of paying do you offer?
If I have the work done, do I get a certificate?
Do I have to have work carried out if it is recommended?
Are you Part 'P' registered?
How long do I have to wait after the job is completed to receive my Completion Certificate?
What will you actually do on the Free Visual Inspection?

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Southern Electric, Scottish Hydro, Swalec and SSE are trading names of SSE Home Services Limited which is a member of the SSE Group.

Registered Office of SSE Home Services Limited is Inveralmond House, 200 Dunkeld Road, Perth, PH1 3AQ. Registered in Scotland No. SC292102 www.ssehomeservices.co.uk