Installation Services Frequently Asked Questions

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Gas installations

What benefits will a new boiler or central heating system give me?
What are the indications that my boiler / central heating system may need replacing?
What boilers do you use?
What is a combination boiler (Combi Boiler)?
What is a condensing boiler?
Will a new boiler save me money?
Why do my radiators have cold spots?
What does powerflushing mean?
Why is my boiler making a noise?
How much does it cost to have a new boiler or central heating system?
Will I have a guarantee?
Who will carry out the work?
What will be the standard of workmanship?
How can I pay for a new boiler/system?
How long (if I accept your quotation) will it be before the work can be carried out?
If I decide to go ahead how much disruption should I expect?

Can you change or upgrade my old fuse box for free?

No, changing a fuse box is a chargeable job. After inspection, we’ll give you a quotation relating to the work required.

Electrical installations

Do I have to pay anything or is it really a free inspection?
How long will the inspection take?
Can you change or upgrade my old fuse box for free?
What's the 'normal cost' of replacing a fuse box?
How long (if I accept your quotation) will it be before the work can be carried out?
Do you supply your own electricians or are they sub-contracted?
What guarantee do you give with your work?
Will the engineer or representative need to go into the loft, under carpets, floors, and what do I need to prepare for him.
Have you got prices for your products or services?
What terms and ways of paying do you offer?
If I have the work done, do I get a certificate?
Do I have to have work carried out if it is recommended?
Are you Part 'P' registered?
How long do I have to wait after the job is completed to receive my Completion Certificate?
What will you actually do on the Free Visual Inspection?

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Southern Electric, Scottish Hydro, Swalec and SSE are trading names of SSE Home Services Limited which is a member of the SSE Group.

Registered Office of SSE Home Services Limited is Inveralmond House, 200 Dunkeld Road, Perth, PH1 3AQ. Registered in Scotland No. SC292102 www.ssehomeservices.co.uk

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Gas installations

Electrical installations