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Scottish Hydro ElectricSWALECSouthern Electric
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  • FAQ’s
  • What happens next?
 

Gas installations

  • What benefits will a new boiler or central heating system give me?
  • What are the indications that my boiler / central heating system may need replacing?
  • What boilers do you use?
  • What is a combination boiler (Combi Boiler)?
  • What is a condensing boiler?
  • Will a new boiler save me money?
  • Why do my radiators have cold spots?
  • What does powerflushing mean?
  • Why is my boiler making a noise?
  • How much does it cost to have a new boiler or central heating system?
  • Will I have a guarantee?
  • Who will carry out the work?
  • What will be the standard of workmanship?
  • How can I pay for a new boiler/system?
 

Electrical installations

  • Do I have to pay anything or is it really a free inspection?
  • How long will the inspection take?
  • Can you change /upgrade my old fuse box for free?
  • What's the 'normal cost' of replacing a fuse box?
  • How long (if I accept your quotation) will it be before the work can be carried out?
  • Do you supply your own electricians or are they sub-contracted?
  • What guarantee do you give with your work?
  • Will the engineer/representative need to go into the loft, under carpets, floors, and what do I need to prepare for him to do/access?
  • Have you got prices for your products/services?
  • What terms and ways of paying do you offer?
  • If I have the work done, do I get a certificate?
  • Do I have to have work carried out if it is recommended?
  • Are you Part 'P' registered?
  • How long do I have to wait after the job is completed to receive my Completion Certificate?