1. The information we collect and how we use it
(a) In order for us to provide to you and for you to use the services available on this website (referred to in this policy as the “Services”), we need to know your name, postal address and various other personal information.
(b) We gather this information from you to provide you with the Services and to communicate with you on any matter relating to the conduct and/or provision of the Services in general.
(c) We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and the Services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
(d) From time to time we may provide your information to our customer service teams for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, email or telephone to ask you for your feedback and comments on our services.
(e) We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If at any time you would rather not receive this information, please advise us using the ‘Please tick here if you do not want to be contacted about future offers’ field within the Declaration page of the system or by sending an email to firstname.lastname@example.org.
(f) We may also want to provide you with related information from and/or provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you would rather not receive this or you do not wish us to disclose your information in this way please advise us using the ‘Please tick here if you do not want to be contacted about future offers from third parties’ field within the Declaration page of the system or by sending an email to email@example.com.
We may create and access cookies on your PC. Cookies are small text files for storing small pieces of data on the web browser on your computer, which can identify you when you visit our website.
3. How we protect your information
(a) We endeavour to take all reasonable steps to protect your personal data including the use of 128-bit encryption technology.
(b) We also keep your information confidential. Our internal procedures cover the storage, access and disclosure of your information.
(c) Our site may link to other websites and we are not responsible for their data policies, procedures or their content.
4. Sale of business
If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and may be passed on to the new owners of the business.
5. Updating your details
If any of the information that you have provided to us changes, for example if you change your name, email address or other details, please let us know the correct details by sending an email to firstname.lastname@example.org or send a letter to Customer Service, SSE Home Services, Inveralmond House, 200 Dunkeld Road, Perth PH1 3AQ.
6. Your consent
7. Access to information
You have the right under the Data Protection Act 1998 to access the information we hold on you. You may submit a request to us in writing accompanied with the applicable £10 fee.